Privacy Policy – Bookends

Privacy Policy – BOOKENDS

Effective Date:15-04-2025

Last Updated: 15-04-2025

At BOOKENDS, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us through our bookstore, website, or any associated services. As a responsible business operating in Bangladesh, we are committed to safeguarding your data in compliance with applicable local laws and recognized international best practices.

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About BOOKENDS

BOOKENDS is a Bangladesh-based bookstore offering a curated collection of both local and imported books, available at our retail outlets and online platform. This Privacy Policy governs the data practices of all users who interact with BOOKENDS, whether in-store or online.

Scope of Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Customers making purchases (online or offline)
  • Individuals contacting us for inquiries, support, or partnerships
  • Users subscribing to newsletters or marketing communications

Information We Collect:

Personal Information

We collect different types of information based on how you interact with us.

  • Full Name
  • Email Address
  • Mobile Number
  • Billing and Shipping Address
  • National ID or other identification (if required for verification)
  • Payment Method (processed securely via third-party services)

Automatically Collected Information

When you visit our website or mobile platform, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Browsing behavior (e.g., pages viewed, time spent)
  • Referring URLs

Cookies and Tracking Technologies

When you visit our website or mobile platform, we may automatically collect:

  • Maintain shopping cart sessions
  • Store your preferences
  • Analyze site performance
  • Deliver targeted content (e.g., promotions or book recommendations)

How We Use Your Information

Your information is used for purposes including but not limited to:

  • Processing and delivering your orders
  • Managing your customer account (if applicable)
  • Providing customer service and support
  • Sending order updates and confirmations
  • Offering personalized book suggestions
  • Conducting market research and performance analysis
  • Notifying you of new arrivals, events, and promotional offers (where permitted)
  • Preventing fraud, security threats, or abuse

Legal Basis for Processing (Where Applicable)

BOOKENDS operates under the legal framework of the People’s Republic of Bangladesh.

All data processing is conducted on lawful grounds such as:

  • Consent provided by the user
  • Fulfillment of contractual obligations (e.g., order delivery)
  • Compliance with legal requirements
  • Legitimate interests (e.g., marketing, fraud prevention)

Information Sharing and Disclosure

BOOKENDS does **not sell** personal data. However, we may share your information with:

Service Providers:

  • Payment gateways
  • Courier and delivery services
  • Hosting providers
  • Email and SMS platforms
  • IT security partners

These third parties are contractually obligated to use your data solely for service delivery and protection.

Legal Authorities: We may disclose your data if required

 

  • To comply with applicable laws
  • To respond to lawful requests from public or government authorities
  • To protect our rights, privacy, safety, or property

Business Transfers:

 

  • In the event of a merger, acquisition, or restructuring, your information may be transferred to the new entity, subject to continued privacy protection.

Data Storage and Security

We use robust technical and administrative security measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption
  • Firewall and intrusion detection systems
  • Access control and staff training
  • Regular audits and system updates

All data is stored on secure servers hosted within trusted environments. Sensitive payment information is never stored directly by BOOKENDS.

Data Retention

Your personal data will be retained only as long as necessary to fulfill the purposes stated in this policy, unless a longer retention period is required by law. When data is no longer needed, we dispose of it securely through deletion or anonymization.

Your Rights and Choices

You have the right to:

  • Request access to your personal information
  • Correct or update inaccurate data
  • Request deletion of your personal data
  • Opt out of marketing communications
  • Withdraw consent at any time (if processing is based on consent)

To exercise any of these rights, please contact us at bookendsbd@gmail.com.

Children’s Privacy

BOOKENDS does not knowingly collect personal information from children under the age of 13. If we become aware that such data has been collected inadvertently, we will take appropriate steps to delete it promptly.

Use of Cookies

By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You may disable cookies through your browser settings; however, doing so may affect certain site features and functionalities.

Third-Party Links

Our platform may contain links to external websites (e.g., publishers, authors, partners). We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies separately.

International Visitors

While BOOKENDS primarily operates within Bangladesh, visitors from other countries should be aware that their data will be processed and stored in Bangladesh. By using our services, you consent to this transfer.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Users are encouraged to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

  • Address: 43/J (Ground Floor), Indira Road, West Razabazar, Dhaka-1215
  • Email: bookendsbd@gmail.com
  • Phone: +88 01841-992015
  • Website: https://bookendsbd.com/

Thank you for taking the time to read our Privacy Policy.

At BOOKENDS, we value your trust and are committed to protecting your personal information with the highest standards of care and transparency. Your privacy is not just a policy—it’s a promise.

By continuing to use our website or services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you have any further questions or concerns, we encourage you to reach out. Your feedback helps us improve and serve you better.

Happy Reading!
— The BOOKENDS Team

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