Welcome to BOOKENDS. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, placing an order, or using any of our services, you agree to accept these terms. If you do not agree, please do not continue to use the site or our services.
Company Overview
BOOKENDS is a Bangladesh-based bookstore offering a wide range of local and imported books. We operate both online and in-store, with delivery provided nationwide via RedX Courier.
Use of Our Website
You must be at least 15 years old to make purchases or have parental consent.
You agree to provide accurate and complete information when placing an order.
Unauthorized use of this website may give rise to a claim for damages or be a criminal offense under the laws of Bangladesh.
Products & Pricing
All prices are listed in Bangladeshi Taka (BDT) and are inclusive of VAT unless otherwise stated.
Prices and availability are subject to change without prior notice.
We reserve the right to cancel any order due to stock issues, pricing errors, or system faults.
Order Confirmation & Processing
Orders are typically confirmed within 24 hours of placement (excluding holidays).
Once confirmed, you’ll receive order and shipping details via SMS or email.
Book availability is not guaranteed until order confirmation.
Orders placed after 05:00 PM are considered next-day orders and will be queued for processing the following business day.
Delivery Policy
We deliver across Bangladesh using RedX Courier.
We do not deliver to P.O. Boxes or outside of Bangladesh.
Delays due to weather, strikes, or courier issues are not our responsibility but we will assist you in tracking or resolving issues promptly.
Area
Timeframe
Charges
Inside Dhaka
2–3 business days
BDT 60 (Standard)
Outside Dhaka
3–4 business days
BDT 100 (Standard)
Remote areas
3–5 business days
Additional fees may apply – contact us for a quote
Return & Refund Policy
We accept returns under the following conditions:
Return requests must be made within 7 days of in-store purchase or 10 days of online delivery.
Items must be in original, unused condition, with tags and packaging intact.
Refunds are processed within 7 business days upon receiving the returned product.
Non-returnable items include:
Digital books or subscriptions
Gift cards
Clearance or final-sale items
Imported/special-order books (unless damaged)
Damaged or incorrect items must be reported within 48 hours of delivery with photos for verification.
More details can be found on our [Return Policy Page].
Payment Methods
We accept the following payment methods:
Cash on Delivery (COD)
bKash/Nagad
Debit/Credit Cards via secure payment gateway
All transactions are encrypted and processed securely.
Intellectual Property
All content on this website—including text, graphics, logos, and images—is the property of BOOKENDS and is protected under copyright laws. Use or reproduction of any materials without written permission is strictly prohibited.
Privacy Policy
Your personal information is safe with us. We are committed to protecting your data in accordance with our [Privacy Policy]. By using our site, you consent to the collection and use of information as outlined.
User Conduct
You agree not to:
Use the website for fraudulent purposes
Attempt unauthorized access to our systems
Post or transmit harmful, offensive, or defamatory content
We reserve the right to restrict or terminate access for violations.
Changes to Terms
BOOKENDS reserves the right to update or change these Terms at any time. Changes will be effective immediately upon posting. Continued use of the website after changes implies your acceptance.
Governing Law
These terms are governed by the laws of the People’s Republic of Bangladesh. Any disputes will be handled through the appropriate legal courts in Dhaka.
Contact Us
If you have any questions regarding these Terms, please contact:
bookendsbd@gmail.com
+88 01841-992015
BOOKENDS, 43/J (Ground Floor), Indira Road, West Razabazar, Dhaka-1215
At BOOKENDS, we believe in building trust and transparency with every order. These Terms are designed to ensure fairness, clarity, and mutual respect between us and our valued readers. If you ever feel uncertain about any policy or need support, don’t hesitate to reach out.
Thank you for choosing BOOKENDS – where every book begins a new chapter.
Read more. Explore more. Grow more. — The BOOKENDS Team
